Refund & Cancellation Policy

All paid plans, monthly and yearly, include a 3-day free trial. A payment method is required to start the trial. During the trial period:

• You have full access to all features of your selected plan.
• Your payment method will be authorised but not charged until the trial ends.
• You can cancel at any time during the trial and you will not be charged.
• If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan and your payment method will be charged.

Free trials are not available in every country. If we detect that you are subscribing from India, Bangladesh, Sri Lanka, Pakistan, or Nepal, your plan starts immediately with no trial period and is billed at checkout.

We offer a 7-day money-back guarantee on all paid subscriptions. If you are not satisfied with your subscription within the first 7 days of your initial payment, you may request a full refund.

• The 7-day period begins on the date your first payment is processed (after any trial period).
• To request a refund, contact us at contact@deluxeastrology.com with your account email address.
• Refunds are processed within 5 to 10 business days to your original payment method.
• This guarantee applies to first-time subscribers only.

You can cancel your subscription at any time. There are no cancellation fees or penalties.

How to Cancel

• Log in to your account and go to Account Settings.
• Click "Manage Subscription" to open the billing portal.
• Select "Cancel Plan" and confirm your cancellation.

What Happens After Cancellation

• Your subscription remains active until the end of your current billing period.
• You will not be charged again after cancellation.
• After the billing period ends, your account reverts to the free plan.
• All your saved charts, readings, and data remain accessible on the free plan.
• You can resubscribe at any time.

Individual reports and credit packs are one-time purchases and are generally non-refundable once the digital content has been generated or credits have been delivered.

If you experience a technical issue preventing you from accessing your purchased content, please contact us and we will either resolve the issue or provide a refund at our discretion.

All subscriptions automatically renew at the end of each billing cycle (monthly or annually) unless you cancel before the renewal date.

• You will be charged the same amount as your current plan on each renewal date.
• We will notify you via email before any price changes take effect.
• You can cancel auto-renewal at any time through your Account Settings.

We accept credit cards, debit cards, Apple Pay, and Google Pay via our payment processor, Stripe. For users in select regions, we also accept UPI and local payment methods.

• Your payment information is sent directly to Stripe and is never stored on our servers.
• All transactions are encrypted and processed in compliance with PCI DSS standards.
• Refunds are always issued to the original payment method used for the transaction.

If you have a billing concern, please contact us at contact@deluxeastrology.com before filing a dispute with your bank or card provider. We are committed to resolving issues promptly and can often process refunds faster than the dispute process.

Filing a chargeback without contacting us first may result in your account being suspended while we investigate the claim.

For refund requests, billing questions, or cancellation assistance:

• Email: contact@deluxeastrology.com
• Contact form: deluxeastrology.com/contact

We typically respond within 24 hours.